General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts and orders concluded between Storch GmbH (hereinafter referred to as "Seller" or "we") and the customer (hereinafter referred to as "Customer" or "you") for the purchase of goods offered on this website.

2. Conclusion of Contract

2.1 By placing an order for goods on our website, you submit a binding offer to purchase. The contract is concluded when we confirm your order in writing or by email, or when we commence the delivery of the goods.

2.2 We reserve the right to reject orders or cancel the contract if the ordered parts are not available or cannot be delivered for other reasons. In such a case, we will inform you immediately and refund any payments already made.

3. Prices and Payment Terms

3.1 The prices stated on our website are in Euro and are subject to the applicable value-added tax and shipping costs, unless otherwise indicated.

3.2 Payment is made according to the selected payment method at the time of purchase. By choosing this payment method, you authorize us to debit the amount due from your specified payment method.

4. Delivery and Shipping

4.1 The goods will be delivered to the delivery address provided by you. The delivery time may vary depending on the availability of the parts and will be communicated to you before the conclusion of the contract.

4.2 The risk of accidental loss or deterioration of the goods passes to you or a designated recipient upon handover.

5. Right of Withdrawal and Returns

5.1 You have a right of withdrawal in accordance with the statutory provisions. The details of the right of withdrawal, including the withdrawal period and procedure, are described in our cancellation policy.

5.2 Returns of car parts are only possible by prior agreement and in accordance with our return conditions. Please contact our customer service to arrange a return.

6. Warranty and Liability

6.1 We guarantee that the delivered parts are free from material and manufacturing defects at the time of delivery.

6.2 The warranty period is 2 years from the date of delivery. In the event of justified complaints about defects, you are entitled to remedy, replacement delivery, or refund of the purchase price.

6.3 Our liability for damages resulting from the violation of life, body, or health, as well as for other damages based on intentional or grossly negligent breach of duty on our part, remains unaffected.

6.4 We are not liable for damages arising from the unlawful use of our products on public roads. Please observe local legislation and any necessary inspections by a recognized testing organization before installing our products.

7. Data Protection

The processing of personal data is carried out in accordance with our privacy policy, which can be found on our website.

8. Retention of Title

8.1 Until the complete payment of the purchase price, the delivered car parts remain our property (reserved goods).

8.2 You are obliged to handle the reserved goods properly and to secure them against loss, damage, or theft.

8.3 Reselling the reserved goods is permitted as part of regular business operations. In this case, you hereby assign to us all claims against third parties arising from the resale. We hereby accept the assignment.

8.4 In the event of default in payment, we reserve the right to reclaim the reserved goods. The exercise of the retention of title does not constitute a withdrawal from the contract unless we expressly declare the withdrawal in writing.

8.5 In the event of attachment, seizure, or other actions or interventions by third parties concerning the reserved goods, you are obliged to inform us immediately and to assist us in asserting our rights.

9. Transport Damage

9.1 We endeavor to carefully package the car parts and to carry out the shipment properly. If transport damage is noticed upon delivery, please report it immediately to the delivery service and inform us.

9.2 We recommend that you carefully check the packaging upon receipt of the delivery. Visible damages should be noted on the delivery note or the receipt.

9.3 Transport damages discovered after accepting the delivery should be reported to us immediately. For this purpose, you can contact our customer service and provide us with corresponding photos or documents.

9.4 Please note that the notification of transport damage must be made within a reasonable period of time in order to assert claims. We will make every effort to clarify transport damages with you as quickly as possible and find a satisfactory solution.

10. Final Provisions

10.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

10.2 The place of jurisdiction for all disputes arising from or in connection with these GTC is our registered office, provided that you are a merchant, a legal entity under public law, or a special fund under public law.

10.3 Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.